Last updated: October 18, 2025
At Designator, all credit purchases are final and non-refundable. Once a payment is successfully processed and credits are added to your account, we do not offer monetary refunds under any circumstances.
However, we understand that technical issues can occur. In such cases, we will restore credits to your account rather than issuing monetary refunds. Please read this policy carefully before making a purchase.
We will restore credits to your account (not monetary refunds) in the following situations:
If your payment was processed but credits were not added to your account due to a technical error, we will investigate and add the credits to your account within 24-48 hours.
If our AI generation APIs are unavailable or fail to deliver results due to internal technical issues, the credits used for that failed generation will be restored to your account.
If you experience technical issues on our platform that consume credits without delivering the service (server errors, timeouts, bugs), we will restore those credits after verification.
If you were charged multiple times for the same transaction due to a payment gateway error, we will investigate and for duplicate charges:
We do NOT offer monetary refunds for the following situations:
All credit packages are final and non-refundable once payment is processed. This applies to both used and unused credits, regardless of the time since purchase.
No refunds or credit restoration for:
No refunds for:
Bonus credits provided as part of promotional offers have no monetary value and cannot be refunded or converted to cash.
No refunds will be issued if your account is suspended or terminated due to violation of our Terms and Conditions, abuse of service, or fraudulent activity.
Once payment is processed, we do not accept requests for refunds due to change of mind, even if credits are unused.
If you experienced a technical issue that qualifies for credit restoration:
24-48 hours
Immediate upon approval
All credit restoration requests will be verified through our system logs. We can only restore credits if we confirm the technical issue occurred on our end. False claims may result in account suspension.
You may cancel a payment transaction before it is completed on the payment gateway. Once a payment is processed and credits are added to your account, the transaction cannot be cancelled and is non-refundable.
You may close your account at any time. However, remaining credits in your account have no monetary value and cannot be refunded upon account closure. We strongly recommend using all credits before closing your account.
Individual generation requests cannot be cancelled once submitted as AI processing begins immediately. Credits are deducted at the time of submission and cannot be restored unless there is a verified technical failure.
If you disagree with our decision on a credit restoration request, you may:
Email: siddharthasingh.work@gmail.com
Response Time: Within 24-48 hours
We reserve the right to modify this refund and cancellation policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.
For refund requests related to purchases made before policy changes, the policy in effect at the time of purchase will apply.